Privacy Policy

Last Updated: 10/20/2024

Sundown Mercantile ("we," "us," "our") values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our website and services, you consent to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you make a purchase, subscribe to our newsletter, or contact us, we may collect personal information such as your name, email address, shipping address, and payment information.

  • Usage Data: We collect data on how you interact with our site, such as your IP address, browser type, and pages visited. This helps us improve our website and services.

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing and Fulfillment: To process and ship your orders and to communicate with you about your purchases.

  • Customer Support: To respond to your inquiries and provide customer support.

  • Marketing and Updates: With your consent, we may send you marketing emails and special offers. You can unsubscribe at any time.

  • Site Improvement and Analytics: To analyze website usage and enhance our services, products, and customer experience.

3. How We Share Your Information

We respect your privacy and will never sell your information. We only share your information with trusted third parties as necessary, including:

  • Service Providers: We may share your data with service providers who assist us in operating our website, processing payments, or delivering orders.

  • Legal Compliance: We may disclose information if required by law, to protect our rights, or to comply with a legal process.

4. Security of Your Information

We take security seriously and use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no online data transmission can be guaranteed 100% secure, so we cannot ensure absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request correction of any inaccurate information.

  • Deletion: Request deletion of your personal data, subject to certain legal requirements.

  • Opt-Out of Marketing: Unsubscribe from our marketing emails at any time by clicking the unsubscribe link.

  • Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).

To exercise any of these rights, please contact us at [your email].

6. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will post any updates on this page, and we encourage you to review the policy regularly.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:

Sundown Mercantile
info@sundownmercantile.com