Shipping Policy

At Sundown Mercantile, each product is made to order, reflecting the care and craftsmanship that go into every piece. Due to the custom nature of our work, shipping times vary based on product lead times. We appreciate your patience and understanding as we craft your order to perfection.

• Order Processing: Orders are typically crafted and ready to ship within 5-7 business days.

• Shipping Times: Once shipped, you will receive a tracking number. Typical delivery times vary based on your location. Please check product-specific timelines for the most accurate estimates.

• Rushed Orders: If you need your package to be rushed, please add our Rush Order listing at checkout. This will prioritize processing time. For expedited shipping options in addition to rushed processing, please select the appropriate shipping method at checkout. Contact us beforehand to confirm availability if you have specific deadlines.

• Shipping Address: Please double-check your shipping address at checkout, as we are unable to make changes once your order is in transit.

• Shipping Methods & Costs: We currently only ship within the U.S. via USPS, FedEx, or UPS, depending on the best option for your location and timeframe. Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

• Lost or Damaged Packages: We are not responsible for packages lost or damaged in transit. If this occurs, please contact us within 7 days of the delivery date, and we will assist you in filing a claim with the carrier.

Thank you for choosing Sundown Mercantile! We’re committed to providing high-quality products and excellent service.

Questions about shipping? Email us at info@sundownmercantile.com