Refunds & Exchanges Policy

At Sundown Mercantile, we stand by the quality and craftsmanship of our products. Due to the custom, made-to-order nature of our items, we do not offer returns. However, we are committed to ensuring you are satisfied with your purchase.

• Exchanges: If you receive a product that is incorrect, defective, or damaged, please contact us within 7 days of the delivery date at info@sundownmercantile.com with your order details and a photo of the item. We will gladly work with you to provide a replacement or exchange.

• Refunds: Refunds are only issued in cases where a replacement or exchange cannot be fulfilled. Each request is evaluated on a case-by-case basis to ensure customer satisfaction.

Thank you for choosing Sundown Mercantile. Your satisfaction is important to us, and we are here to address any concerns you may have. Please reach out if you have any questions or need assistance with an order.